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4.8/5
Independent Feedback based on 1088 verified reviews.
Excellent Service
Excellent from start to finish. Couldn’t be beaten on price anywhere and really easy to deal with.
From start to finish, excellent customer care.
Not great
Friendly but the communication was poor throughout the process and I didn’t feel they justified the cost of their fee. Unlikely to use again.
Thank you for sending your feedback and we’re really sorry you feel let down. We are aware of your delivery query but, having reviewed our correspondence, you have correctly been advised that we can’t retrospectively amend the delivery note you’ve signed. I understand this is frustrating, but our pre-delivery communication provides clear instructions for the day of delivery with this in mind. As well as customer support, the fee we charge is also reflective of the time and risk in securing and marketing the lease deals we have on offer – in this case securing a monthly rate as much as a third lower as others available at the time. I am content our team did their best for you but am sorry this fell short of your expectations. I’d be happy to review any suggestions for improvement if you could email us at [email protected]. Best wishes, Charlotte.
Brilliant!
From start to finish brilliant customer service, always kept in contact throughout the process.
Excellent all round!
Caparison were fantastic from the outset - found the deal on their website, applied online and was then kept informed of the process and timeframes. Then received an email confirming my order, was sent some docs to sign... then got told the car would be here next week! Amazing service.
Great customer service!
Worked closely with 2 sales assistants who couldn’t have been more helpful! (Clare and Courtney) regular updates; offering alternatives that suited my search when cars were unavailable and generally all round helpful and great service!
Excellent communication, kind and friendly staff.
Great Service
Great service!
Really good help in initial stages of quotes. Communication good afterwards and waiting for car delivery. Car delivery very good, really friendly driver
Great experience from start to finish.
Excellent service from start to finish. Great communication throughout the process either by email or phone when speaking to a named contact.
Fantastic Service the new car came so fast.
From order to delivery the staff where fantastic thanks very much
Very helpful every contact
Brilliant service and great people
Outstanding service & communications, would highly recommend.
OK, I had no idea what to expect here, but I have been blown away by the service and communications here, Outstanding job - would highly recommend to anyone looking for a car!
Leasing made easy. There is alway room for improments
Thank you so much for your feedback and four stars! If you are willing to share what we could have done to get a full five stars, please share this with us at [email protected] and we'll take this on board accordingly. Best wishes, the Carparison Team
excellent customer service, and speedy responses
Great service, and deal was very competitive, thanks
Amazing service
The service was brilliant - really helpful and friendly staff 😊 The process was smooth and easy!
Very lovely to deal with and efficient
Service Old fashioned Style.
I am very pleased with the service I received from this company and it's Staff. Nothing seems too much and their deals are ahead of the rest of the industry, as far as I can see. Thanks to Emma and all the team.
great comms and arrived on due date and on time no complaints.