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4.8/5
Independent Feedback based on 1596 verified reviews.
Excellent
Efficient and easy to deal with
Good afternoon - thank you for taking the time to leave this review, we really do appreciate it. Wishing you all the best for the future! Thank you again, Lauren.
Great service and fast
I found Carparison when it was offering an extremely cheap leasing offer for a car I was interested in. For the most part, the customer service was tiptop from Jasmine and Simon. Delivery, though delayed due to things out of their control, was quicker than I anticipated. They even made up for the delay by offering me an alternative (loan car / taxi reimbursements). However, my initial interactions with the sales advisor were a bit rocky… when it came to the point of asking me for information for the finance application over the phone, he was a bit patronising and I was almost ready to pull out after the call ended, but didn’t want to because the price offer was the best there was. Made a comment about how he doesn’t know if I’ll pass the credit check because of my address history, exclaimed after I answered his questions about my current finances, and though I requested to check my details before it was sent off, he read out to me half of what I told him and was rushing me to submit it. I emailed afterwards to express my upset but via email he’s polite. I wanted to enquire about other colours but had to ask my husband to speak on my behalf because I dreaded his patronising tone. I must give him credit for helping me with getting as close to the colour I wanted though in the end, thank you for that.
Thank you so much for your feedback and your kind four stars. While we’re pleased you were happy with the service, we’re so sorry that your application experience was far less than perfect. We have reviewed the call in question and, alongside your comments, have provided additional training to the team as a result. You feeling patronised and preferring not to speak directly with us is exactly the opposite of what we aim to achieve, so I want to reassure you that we have taken this seriously and thank you for bringing it to our attention. We hope you continue to love your new car and we hope we can be of assistance in future. Best wishes Charlotte
smooth and easy
smooth from start to finish
Hi Ben - thank you for taking the time to leave this review, we really do appreciate it. Happy driving! All the best, Lauren.
Very helpful customer service on the end of the phone kept me upto date with everything . The man who dropped my car off was very helpful
Hi Joanne, thank you so much for taking the time to leave this review. We're so pleased your had a good experience with us! Happy driving! Best wishes, Lauren.
Excellent all round. Lacking in information on how to return wet signed documents.
Thank you so much for your feedback, we are thrilled you enjoyed your experience with us! We will take your feedback on board regarding the manual finance documents process. We hope you enjoy your new vehicle! Best wishes, Jasmine
Excellent service!
Managed to find finance for two vehicles for our new company where others had failed. Chris in particular was extremely helpful and kept in regular contact throughout the process.
Good Afternoon, thank you for taking the time to leave this lovely review, were so pleased you had a positive experience with us! If you need any assistance in the future, please do get in touch and myself and Chris will be happy to help. Best wishes, Courtney
Very competitive quotes, Excellent Service & Communication
Very Attentive. Spot on communication. Jasmine has been incredibly helpful. Keep hold of her, she's a tremendous asset to your business.
Thank you so much for the glowing review, Steve! I'm so glad that you were happy with the service, it was a pleasure to assist you and I hope I can help you again in the future. Enjoy your new vehicle! Best wishes, Jasmine
Efficient, friendly and informative service throughout
Excellent and informative customer services
Thank you so much for your kind words, Karen. The Carparison team are thrilled to hear your feedback and we look forward to assisting you in the future if you need us. We're all wishing you many happy miles of motoring! Best wishes, Jasmine
Very helpful. Kept me informed leading up to the delivery of my car.
Good afternoon - thank you for taking the time to leave this review, we're so pleased you had a positive experience with us! If you need anything in the future, please do get in touch. Best wishes, Lauren.
Perfect customer service
Communication was frequent and clear. Thrre were named advisors to answer questions. The delivery date was quick one the paperwork was all clear.
Thank you so much for your kind feedback and five stars! The team are delighted to have been able to help and we all wish you many happy miles in your new car! Best wishes, Jasmine
I’m still waiting for my car . No one can tell me when I’m going to receive
There is an issue with my car that needs resolving and therefore cannot be supplied, however the work hasn’t been authorised. No one can tell me when this will be sorted.
We’re so sorry for the delay in being able to deliver your second car. The dealership are still waiting on the manufacturer to approve a warranty claim in order to fix the interior issue raised during the pre-delivery inspection. We completely understand your worry and frustration, and I want to reassure you that we are doing all we can to push for a resolution as quickly as possible. Our priority is ensuring the vehicle arrives with you in perfect condition, and we’ll continue to keep you informed with any information we get from the supplying dealer. Please do be in touch with me on the details you have if I can do anything further in the meantime, and please accept our apologies once again. Best wishes, Lauren.
Highly recommend. Best customer experience
5 stars from start to finish - seriously impressive customer service - professional, courteous, knowledgeable.
Thank you for your kind feedback and five stars - it means a lot! We're so glad to have been able to help and we wish you many happy miles in your new car! Best wishes, Jasmine
Happy feeling
Absolute professional from start to finish, the whole experience was pleasurable, the Ora 03 is just the vehicle we needed, thank you , Lynn & Ken.
Good morning Ken, thank you so much for sending through your feedback, we're so glad that you're enjoying your new Ora 03 and all wish you many happy miles of motoring! Best wishes, Jasmine
Really happy with Chris Bagwell and his prompt support through out the process.
Good morning, thank you very much for your kind review. The team are delighted to hear your comments! All the best, Courtney
Brilliant Service - Clear Communication
Brilliant from start to finish. Clear communication and already talking about another vehicle.
Thank you so much for taking the time to leave us such a lovely review - we are delighted that you're happy with your Carparison experience. Wishing you many miles of happy motoring! Best wishes, Courtney
Efficient and helpful service
A good deal on a pre-registered Tuscon. Costs as advertised and paperwork all completed pretty painlessly. Car delivered in as new condition in timescale that suited me.
Thank you for taking the time to leave this review, your kind words are very much appreciated. Happy driving! All the best, Lauren.
This is my third lease and this broker has been top notch
Carparison managed to provide the quote and deal with everything over email and digitally. As I was abroad when I secured the lease. They even honoured a reduced price after I signed the order form as I saw it dropped on their website. Everything was painless, smooth and clear. I called the customer experience team to arrange delivery and that was also really pleasant. Would recommend them to anyone. This is my third lease and this broker has been top notch.
Hi Karolis - thank you so much for leaving this excellent review. We're so pleased you've had a good experience and your kind words really do go a long way. Myself and Cian are thrilled with your response! If you need anything in the future, please do get in touch and we'll be happy to help. Best wishes, Lauren.
Absolute shambles
Absolute shambles. Signed for the car mid April to be delivered early May. A car was finally delivered yesterday but it was not the one I had originally signed for. Fobbed off with so many excuses, and after many hours on the phone chasing them up, and many hundreds of pounds spent on hire cars in the interim, I just decided to take another car they said they had in stock to put an end to this stressful saga. They were all very polite on the phone and have offered a tiny bit of compensation (not that I’ve received it yet!) which is why I’ve given them one star rather than none.
Good Morning Sarah, I want to take this opportunity to say how sorry we are again for the delay in getting you your new car and can completely understand your frustration. My team are in the process of arranging your £400 compensation so this will be with you in the next few days. We are disappointed that the dealer couldn’t fulfil the original order of the grey car and are still waiting for clarity on what happened – which we will continue to investigate. I can see our team were in frequent contact to provide the information we had. But the circumstances were far from ideal and we know how stressful and inconvenient delays can be, and we thank you for working with us to transfer to your blue car instead. We’ll continue to use your feedback to do better. Our apologies once again, Charlotte
Excellent
Very efficient and responsive service
Hi Marcus, thank you for leaving such a lovely review. If you need anything in the future, please do get in touch. Best wishes, Lauren.
Simple
Everything worked well good communication
Good morning William, thank you for your five stars - we really appreciate it! From all of us, we wish you many happy miles in your new car! Best wishes, Jasmine