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4.8/5
Independent Feedback based on 1596 verified reviews.
5* experience
A very good alround experience dealing with carnation very friendly knowledge staff.
Thank you for taking the time to leave a review, it's very much appreciated. Myself and the team are thrilled you had a good experience with us - happy driving! Best wishes, Lauren.
Fantastic service and lease prices
Staff were knowledgeable about the car that I wanted to lease, providing different options for me to consider and when I made my decision things progressed quickly through the paperwork. Portal features are great to track progress of order, and combined with regular email communications meant that I was always up to date as to the status of my order and when the car would arrive.
Good afternoon Chris, thank you so much for the glowing review. We are delighted to hear that you are happy with the service! It was a pleasure to assist you and we wish you many happy miles in your new vehicle. Best regards, Jasmine
Great Service
Excellent communications, prompt delivery, great job
Good afternoon, thank you so much for your kind review. We are so pleased that you were happy with the service! Best regards, Jasmine
Good comms
Prompt , helpful and knowledgeable
Good afternoon Steven, thank you so much for your kind review, we are delighted that you are happy with the service! We wish you many happy miles in your new vehicle. Best regards, Jasmine
First time leasing experience
Good communication with swift responses to messages. A minor issue once order was complete and the Comms were a bit slower(and seemed less personal, more automated). But overall a good experience
Excellent delivery service
Good afternoon, thank you so much for your kind review, we are so pleased that you are happy with the service! Please do not hesitate to get in touch in the future if we can help with anything else. Best regards, Jasmine
This was our first vehicle through Carparison. All the way through we were kept up to date with progress. This is a very refreshing change from previous leasing experiences. Personal thanks to both Sam and Courtney for their attentiveness.
Thank you for taking time to make this review we really appreciate the feedback. We are so thrilled the process was easy for you as we strive to give our customers the best possible service from start to finish. Best Wishes, Courtney.
Second lease car, brilliant service
This is the second time leasing a car through Carparison and once again the customer service has been second to none. All queries answered promptly and staff really helpful. Would highly recommend.
Good afternoon, Victoria Thank you so much for this wonderful feedback. It's always great to hear that we exceeded expectations, we hope you enjoy your new car! Best wishes, Courtney
Excellent Service
Excellent from start to finish. Couldn’t be beaten on price anywhere and really easy to deal with.
Good afternoon, thank you so much for the glowing review - the team will be delighted to hear your feedback! Best regards, Jasmine
From start to finish, excellent customer care.
Thank you so much for leaving such a brilliant review, we work really hard to ensure our customers have a good experience with us so it's lovely to receive a review like yours! As always, we hope the car is treating you well and we'll be more than happy to help you with anything you need in the future. Kind regards, Courtney.
Not great
Friendly but the communication was poor throughout the process and I didn’t feel they justified the cost of their fee. Unlikely to use again.
Thank you for sending your feedback and we’re really sorry you feel let down. We are aware of your delivery query but, having reviewed our correspondence, you have correctly been advised that we can’t retrospectively amend the delivery note you’ve signed. I understand this is frustrating, but our pre-delivery communication provides clear instructions for the day of delivery with this in mind. As well as customer support, the fee we charge is also reflective of the time and risk in securing and marketing the lease deals we have on offer – in this case securing a monthly rate as much as a third lower as others available at the time. I am content our team did their best for you but am sorry this fell short of your expectations. I’d be happy to review any suggestions for improvement if you could email us at [email protected]. Best wishes, Charlotte.
Brilliant!
From start to finish brilliant customer service, always kept in contact throughout the process.
Hi Claire - thank you so much for your kind words, they're very much appreciated! I hope the car is treating you well. Best wishes, Lauren.
Excellent all round!
Caparison were fantastic from the outset - found the deal on their website, applied online and was then kept informed of the process and timeframes. Then received an email confirming my order, was sent some docs to sign... then got told the car would be here next week! Amazing service.
Thank you so much for leaving such a great review! We really do appreciate you making the time to do this as we really do work hard to ensure all our customers have a smooth and friendly experience. If you need anything in the future, please do get in touch with myself or Andy and we'll be happy to help. All the best, Lauren.
Great customer service!
Worked closely with 2 sales assistants who couldn’t have been more helpful! (Clare and Courtney) regular updates; offering alternatives that suited my search when cars were unavailable and generally all round helpful and great service!
Thank you for making time to write this review, we're so pleased you had a good experience with us! if you need anything in the future, please do get in touch. All the best, Courtney.
Excellent communication, kind and friendly staff.
Thank you for leaving such a lovely review! We're glad you had a good experience with us at Carparison. All the best, Lauren.
Great Service
Great service!
Good afternoon, thank you so much for your kind review, the team will be delighted to hear your feedback! Best regards, Jasmine
Really good help in initial stages of quotes. Communication good afterwards and waiting for car delivery. Car delivery very good, really friendly driver
Good afternoon, thank you so much for the excellent review, we are delighted that you are happy with the vehicle and service! Best regards, Jasmine
Great experience from start to finish.
Excellent service from start to finish. Great communication throughout the process either by email or phone when speaking to a named contact.
Hi Mark - thank you so much for your kind words! Simon and myself are so pleased we were able to help get your vehicle to you. If you need anything in the future, please let us know. Best wishes, Lauren.
Fantastic Service the new car came so fast.
From order to delivery the staff where fantastic thanks very much
Good morning, thank you very much for your kind review. The team are delighted to hear your comments! We hope the car is treating you well. Best wishes, Courtney
you delivered big time
you delivered when others moved the goal posts , id sacked the idea of leasing and Simon your employees smashed it thanks
Hi Neil, thank you so much for taking the time to leave this review. I know we experienced some issues with delivery, however Simon, myself and the team worked hard to get this resolved swiftly for you and I'm glad this was reflected. I hope the car is treating you well - all the best, Lauren.