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4.8/5
Independent Feedback based on 1602 verified reviews.
Delivered ok
Delivered on time, handover was OK but driver had limited knowledge of the vehicle.
Good afternoon Keith, thank you for your feedback. I have looked back through our records and can see that your comments regarding the delivery were fed back to MBSW and we received feedback from them to advise that all of their drivers were going through training at that time, unfortunately your driver had not received that training at the time of your delivery. For this we can only apologise that the handover wasn't as we would have expected. Best wishes, Sonia.
Brilliant Service
Brillinat service for new car - advisors kept us up to date every step of the way and new car is fantastic and exactly as descibed - highly recommended!
Good afternoon! Thank you for your feedback and 5 star rating! We really do appreciate it and we are so pleased that we were able to assist you. From all of us here, we wish you many happy and safe travels. Best wishes, Sonia
Great communication- efficient and friendly
Good afternoon Suzanne! Thank you for your feedback and 5 star rating! We really do appreciate it and we are so pleased that we were able to assist you. From all of us here, we wish you many happy and safe travels. Best wishes, Sonia
Very good/excellent
Good afternoon! Thank you so much for the feedback and 5 stars! We really do appreciate it. Wishing you many happy and safe travels. Best wishes, Sonia
Quick efficient and a fair price
Good afternoon! Thank you for your feedback and the 5 stars! We really do appreciate it and we are so pleased that we were able to assist you. From all of us here, we wish you many happy and safe travels. Best wishes, Sonia
Great service
Trustworthy, great service and kept me informed.
Good afternoon Gareth! Thank you for your feedback and 5 star rating! We really do appreciate it and we are so pleased that we were able to assist you. From all of us here, we wish you many happy and safe travels. Best wishes, Sonia
Efficient,professional good website Easy to contact quick responses Lease was very competitive
Good afternoon! Thank you for your feedback and 5 star rating! We really do appreciate it and we are so pleased that we were able to assist you. From all of us here, we wish you many happy and safe travels. Best wishes, Sonia
Why Leasing Was Right For Me
They were a better deal than other companies at the time of my purchase. The vehicle delivery was quicker than others and the whole process was quick and easy online, via email and on the phone. Thank you.
Good afternoon Shaun! Thank you for your feedback and 5 star rating! We really do appreciate it and we are so pleased that we were able to assist you. From all of us here, we wish you many happy and safe travels. Best wishes, Sonia
Great customer service and really good communication. Very helpful.
Good afternoon! Thank you for your feedback and 5 star rating! We really do appreciate it and we are so pleased that we were able to assist you. From all of us here, we wish you many happy and safe travels. Best wishes, Sonia
Very helpful and effecient
Web site and phone interactions were very intuitive and effective. Responses to questions were dealt with quickly and accurately All good
Good morning! Thank you so much for your feedback. We'd love to understand what more we could do to achieve 5*'s as this will really help us improve our service. If you are happy to provide any more detail, please send this to me at [email protected] and our Customer Experience team will review any additional comments accordingly. Best wishes, Sonia
Great
First class service! Response to enquiries very quick,knowledgeable and friendly!
Good morning Paul! Thank you so much for your feedback. We'd love to understand what more we could do to achieve 5*'s as this will really help us improve our service. If you are happy to provide any more detail, please send this to me at [email protected] and our Customer Experience team will review your additional comments accordingly. Best wishes, Sonia
A positive experience
Great deal. Quick credit check and helpful staff. A positive experience.
Good afternoon! Thank you for your feedback and 5 star rating! We really do appreciate it and we are so pleased that we were able to assist you. From all of us here, we wish you many happy and safe travels. Best wishes, Sonia
Brilliant service
I thought Emma and Chris were superb and helpful all through the procedure and now I’m so happy with my price and car!
Good afternoon Aiden! Thank you for your feedback and 5 star rating! We really do appreciate it, Emma and Chris will be thrilled with your kind words. We are so pleased that we were able to assist you. From all of us here, we wish you many happy and safe travels. Best wishes, Sonia
Carparison made leasing a vehicle online so easy from start to finish!
Chloe was fantastic and really looked after me making the whole process completely hassle free
Good afternoon Jonathon! Thank you for your feedback and 5 star rating! We really do appreciate it and we are so pleased that we were able to assist you hassle free. From all of us here, we wish you many happy and safe travels. Best wishes, Sonia
Excellent customer service
I have been kept in touch all the steps of the way. Any questions were answered quickly and comprehensively.
Good afternoon Sarah! Thank you for your feedback and 5 star rating! We really do appreciate it and we are so pleased that we were able to assist you. From all of us here, we wish you many happy and safe travels. Best wishes, Sonia
Excellent, fast and friendly
Excellent.
Good afternoon Steve! Thank you for your feedback and 5 star rating! We really do appreciate it and we are so pleased that we were able to assist you. From all of us here, we wish you many happy and safe travels. Best wishes, Sonia
Fast, reliable, friendly, very competitive on price and knowledgable
Good afternoon! Thank you for your feedback and 5 star rating! We really do appreciate it and we are so pleased that we were able to assist you. From all of us here, we wish you many happy and safe travels. Best wishes, Sonia
Very efficient and helpful.
Good afternoon! Thank you for your feedback and the 5 stars! We really do appreciate it and we are so pleased that we could assist you. Best wishes, Sonia
Good price, friendly/good service through initial delivery. Good so far.
Friendly, quick to respond to questions, gave clear instructions when I needed to do things. My first car lease, so nothing really to compare against, but initial contact was better than other lease firms vying for my business. There was/is an issue with car registration, and while not Carparison's fault, they left me for a day or two being anxious. Problem still not verifiable resolved, but I'm generally confident now. This is the reason I can't give 5 stars. Price I'm paying is good. Better and more clearly explained than others.
Good afternoon, thank you for your feedback. We are pleased that we were able to assist you with your lease deal and apologise with the confusion surrounding your vehicle registration. W e are working with Tesla to seek further clarity as to what happened here and hope to update you of the reasons for this by separate communication as soon as possible. From all of us here, we wish you many happy and safe travels. With best wishes, Sonia
Not what I expected!
Lots of unnecessary, duplicated and overly assertive chasing for document completion in the last few days before my car was due to be delivered, and the final straw was that the delivery inspection documentation send via email pretty much abdicates all responsibility onto the customer & only provides a 30 minute window, after delivery, to raise any issues Thankfully the car manufacturer (Tesla) take the complete opposite approach to, and couldn't have been more helpful/responsive
Good afternoon Andrew, thank you for your feedback.I can only apologise that you felt that we were overly assertive in our last bits of correspondence leading up to the delivery of your vehicle. As per our previous communications, the FCA documentation is required to be completed and returned prior to delivery. Unfortunately, the delivery of vehicles cannot take place without these documents being returned. On this occasion, there was a delay in issuing these documents to you as we were awaiting confirmation of the vehicle details from the manufacturer. We will however review our process in terms of explaining to customers the importance of the FCA documentation.We do advise and suggest to all our customers to take time to check the interior and exterior of the vehicles on delivery so that this can a) be noted on the handover sheet and b) so that any damage can be rectified accordingly. We also allow a further window after the delivery driver has left to notify us of any damage that you may spot after this time as there has been the odd occasion where damage has been reported once the handover has been completed and is not noted on the delivery handover sheet. Should there be any issues, we will then liaise with the manufacturer to attempt to find a solution. Because a lot of supplying dealers will not accept liability for any damage not noted on the delivery sheet time does become somewhat of the essence in making sure we are able to assist the customer.If you would like to add any further comments, please contact me via email at [email protected] and I will happily look into this further for you. Best wishes, Sonia – Customer Experience Manager