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4.8/5
Independent Feedback based on 1595 verified reviews.
Good communications
Good and timely communication. Seamless transfer of responsibilities when my contact was away
Good morning Steve, Thank you so much for leaving us this review, your kind words are much appreciated. We hope you're enjoying the car! If we can help with anything in the future, please do get in touch. Kind Regards, Jasmine
Great, great great customer service.
The service from Carparison was great. Firslty I found the web interface to choose cars better than competitors, plus the price for what I wanted were better. Then when I actually started getting into detail I spoke to a real person very easily and was regularly updated by that person. It feels like Carparison are a small operation with great prices and customer service OR a big company that do a great job of feeling like a small friendly company Either way I was 100% happy with them and the car I now have.
Hi Ben, thank you for your kind words. Thank you for taking the time to share your feedback, we really do appreciate it. Providing excellent customer service is at the heart of our business, and I’m so pleased that you found this to be the case. We hope that the car is treating you well! All the best, Courtney
Excellent support service.
The staff were very helpful,I am 80yrs of age & struggled with the online documentation but they wer always there to help..Particular thanks to Simon & Jasmine,overall an excellent service.
Good morning Harry, thank you so much for your review. We are thrilled that you were happy with our service and we hope that you continue to enjoy your new vehicle! Best wishes, Jasmine Davies
Superb from start to finish, great company to deal with
Superb from start to finish, staff and email correspondence is really clear and timely…. Best price I could find and delivery was timely too.
Thank you so much for your review, we are thrilled that you were happy with our service. We really hope you continue to enjoy your new car! Best wishes, Courtney
Super friendly, easy and efficient
Super friendly and helpful, the process from start to finish was extremely easy and efficient
Good Morning Sam, thank you so much for leaving such a lovely review! I'm so glad you had a good experience with us. If we don't speak before, have a lovely Christmas and New Year. Best wishes, Lauren.
Nice car
Wrong colour car was ordered so had to wait 3 weeks for a new one. Staff seem friendly but not very good at communicating. Happy with the car in the end.
Thank you for sending in your review, and for a kind four stars. Our sincere apologies again for the error with the interior of your car. I can see we noted that preference on your initial call, so it shouldn’t have happened. We are pleased to have been able to reimburse £500 towards a hire car while you waited for your correct vehicle to be delivered and are very happy that you are so pleased with it. Thank you again for your understanding, and we wish you many happy miles in your new Volvo EX30. Best wishes, Charlotte
Really impressed
Helpful from start to finish. Would definitely recommend
Good Afternoon James, thank you for your review! I'm thrilled you had a great experience with us. If you need anything in the future, please do let us know. Best wishes, Lauren.
Clear, friendly, effective
Clear, friendly, effective
Hi Dominic, thank you for leaving your feedback, it means a lot to us. We are so happy that you are happy, and we hope to work with you again in future. All the best, Courtney
Excellent customer service
Simple method for quoting , precise thorough communication, excellently knowledge
Thank you for taking the time to leave this review, I'm so glad you had a good experience with us. Happy driving! Best wishes, Lauren.
Fantastic Service. Ben and Chloe were brilliant , keeping me informed at every stage of the very simple , stress free process. My 1st time Leasing made easy. Thanks..
Hi Alan, thank you for your lovely feedback. We're glad you enjoyed the service and felt we communicated well. We hope that the car is treating you well! Best wishes, Courtney
Excellent service
Website easy to use. Really good service and the couple of times I called them I was speaking to someone who was really knowledgeable and able to answer any questions I had perfectly. The car was delivered as promised and the partner who dropped it off was great.
Thank you for taking the time to leave this excellent review! We're thrilled to hear you're happy with the website, as our the team have put a lot of effort into ensuring it's as customer friendly as possible. I'm so glad you had a good experience with us and that handover went well. If you need anything from us in the future, please do get in touch. Happy driving! Best wishes, Lauren.
Would recommend 100%
Very good service from start to finish
Thank you so much for your kind words, we really appreciate you taking the time to leave this. If you need anything further from us in the future, please do let us know. Best wishes, Lauren.
Friendly and helpful communication
Communication was easy with all staff I had contacted. Very friendly and extremely helpful.
Hi Joel, thank you for your lovely feedback. We're glad you enjoyed the service and felt we communicated well. We hope that the car is treating you well! All the best Courtney
Best leasing company
Really helpful team, understood the requirement and dealt with it swiftly. Would recommend them.
Hi Riffat, thank you for your recommendation. We are thrilled you enjoyed your experience with us and we really hope you continue to enjoy your new car. All the best, Courtney
Highly recommended
It is really good, attention given to customer, quick answers to emails, very efficient
Thank you so much for your review, we are thrilled that you were happy with our service. We really hope you continue to enjoy your new car! Best wishes, Jasmine
Excellent service
Superb service and everything was explained well. Emails were answered very quickly and precise information given
Good Morning Peter, thank you so much for leaving this great review. I'm so glad you had a good experience with us! If you need anything else in the future, please do get in touch. Best wishes, Lauren.
Yes I would recommend,however they need to be transparent on delivery times
Answered all my enquires. Was good at getting back to me
Thank you for sending in your feedback, and for your four stars. I am sorry that delivery took longer than expected for your MG4. I can see that you placed your order on 1st November and that delivery took place on 6th December - this did fall outside our expected delivered timeframe of 4 weeks, on this occasion. It appears that there was a delay in the vehicle arriving with our supplying dealer which prevented us in being able to arrange onward delivery to you, for that we apologise. We hope you continue to love your new Volvo MG4. Best wishes, Charlotte
Happy customer and would shop with Carparison again.
Knowledgeable staff who responded quickly to queries. There was a minor change to the maintenance plan which had been included within the quote but changed on the final forms to exclude tyre replacement. Which I guess was a simple clerical error. Other than that, very happy with the process.
Thank you for sharing your feedback and for your four stars. I’m sorry to hear that your finance documentation excluded the maintenance with tyres option, I can see that this was rectified once you raised it with us. We really appreciate you bearing with us, whilst we sorted the issue for you. Thank you again for your feedback and we’re wishing you many happy miles in your new Volvo EX30. Best wishes, Charlotte
There to help at each stage
Easy to do business with, very helpful at each stage, including chasing the dealer down for earlier delivery. Good price as well, did many hours of research and definitely came up the best deal for the car I got (MG4)
Hi Nick, thank you so much for your kind review! We are thrilled that your leasing experience went as smoothly as could be and we really hope you enjoy your new car. Best regards, Jasmine
Ok but lack of knowledge could have seen me go for another deal elsewhere
Nice and friendly staff but don't seem to have any knowledge of what equipment the cars have or any gumption to find it out, i was told the best place to look was on the manufacturers website which is disappointing considering the commission that's been collected, bare in mind i wasn't entirely sure this was the right car yet so could have easily lost a sale
Thank you for your feedback, Chris. I’m sorry that you feel let down by our knowledge on your vehicle of choice. Our product knowledge is one of our biggest assets, but it is standard practice for us to advise that you verify the vehicle specification is what you’re expecting on the manufacturer’s website. We deal with thousands of different derivatives (which change frequently) and information is provided to us by a third party, so this is the only way to ensure 100% correctness. It also ensures that all factors you’re looking for in a car are satisfied and are at your disposal, eliminating assumptions as we often are not privy to every deciding factor in order to confirm or deny total suitability. We do endeavour to help where we can and I’m sorry this didn’t feel sufficient on this occasion. However, I can see you got our industry-leading deal on the amazing VW ID.7, and I hope you continue to love your new car. Best wishes, Charlotte