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4.8/5
Independent Feedback based on 1596 verified reviews.
Great deal
Start to finish all great
Very fast and efficient service. Staff extremely helpful.
Hi Ian, we really value the feedback from our customers at Carparison, so thank you so much for taking the time to leave this review. I hope the car is treating you well! Best wishes, Lauren.
Emma exceeded all my expectations ! She has put Carparison at 5*
Emma was so informative and so productive with all my requests , she was brilliant and exceeded all her tasks
Thank you for your kind review, we’re so pleased that everything went smoothly for you and I know that Emma will be over the moon to hear your feedback! Thank you for taking the time to share your feedback and we wish you the very best with your new car. Best wishes, Jasmine
Excellent service and support from friendly and helpful staff, from advice prior to ordering right through to delivery of the car. Thank you.
Thank you so much for your 5 stars! We're so pleased you were happy with your experience and we all wish you many happy miles in your new car! Best wishes, Courtney
Faultless ervice and great customer service
From start to finish the service and contact was faultless. I was e mailed literally within 30 minutes of any enquiry with an update or reply. Highly recommend them and will definitely be using them again.
Thank you so much for your excellent feedback, Clifford! Providing excellent customer service is at the heart of our business, and I’m so pleased that you found this to be the case. Wishing you many happy miles in your new car!
V’yacheslav Good service
Simply Brilliant!
I dealt with Cian, and he was absolutely brilliant! Faultless from start to finish and extremely helpful. I would not hesitate to recommend this company, they were very professional to deal with.
Thank you so much for your kind review, Cian will be delighted to hear your feedback! From everybody here, we really hope you continue to enjoy your new car. Best wishes, Jasmine
Excellent
Super clear and speedy communication, really pleased with service. Thank you.
Thank you so much for taking the time to leave this five star review - we're thrilled that you've had a good experience with us. Wishing you many happy miles in your new car! All the best, Lauren.
Superb to deal with
Excellent provision of information, courtesy and helpful staff, great app
Hi Neil, thank you so much for taking the time to leave such an excellent review, the team are thrilled to hear your feedback. We hope you are enjoying your new vehicle. Best wishes, Courtney
Carparison were brilliant but need better suppliers!
Brilliant service from Carparison and their staff. Shame the supplier of the car failed to put any petrol in so it ran out as I drove off the driveway!
Good morning and thank you for your feedback. We’re so pleased that your experience went well but we are extremely disappointed to hear about your fueling issue. Our providers are expected to arrive with your new car and at least a quarter of a tank of fuel, so we have reported this to them. Although we can’t promise, will endeavour to push them to reimburse you for that difference. Nevertheless, we are extremely sorry for the inconvenience here and appreciate that doesn’t fully make amends. We continue to monitor our supplying partners for their service levels and we would not know about this occurrence without you, so thank you for taking the time to get in touch. We wish you many happy miles in your new car and I will be in touch once we have heard from the dealer. Best wishes, Charlotte
Kept me up to date throughout the process. When my account manager was off, someone else covering would keep my up to date. Asked how often I wanted to be kept up to date and kept to that agreement
Thank you so much for the 5* review! We’re so glad you enjoyed the experience with us, and we really hope you enjoy your new car! Best wishes, Jasmine
Friendly staff, good communication, lovely car
The Carparison Staff were extremely friendly, the transaction was dealt with professionally and I felt they really did their best in the circumstances. The delivery took a little longer than I had hoped but I think it was because it was just before Christmas, the dealer took ages to do their checks and it held up the delivery. The car I am leasing is lovely, it was worth the wait, I am very pleased.
We’re so glad you love your new car and thank you for leaving such kind feedback. It’s important to us that you feel looked after and we apologise again for the dealer delays we experienced in this instance. Wishing you many happy miles in your gorgeous new fiat 500! Best wishes, Charlotte
Great Service
Great service, the adviser got me a great deal and the driver stopped locally to have the car cleaned and charged before dropping it off to me !
Started OKAY but rapidly declined to a very unsatisfactory experience
After initially speaking about the lease of two vehicles, we were advised that there were two available with a quick delivery. From this, we did not test the market elsewhere and agreed the lease. Following this, the delivery was not made, the lease type had to be changed, the communication stopped and we had to continuously chase to get the two vehicles. They were delivered almost a month later than they should have been resulting in us having to postpone the fitting of trackers, dashcams and vehicle livery. This delay has resulted in the above needing to be re-scheduled and us having to rent short term hire vehicles until our new vans are commissioned. Had the delivery not been promised as it was, we would have gone to other providers and investigated alternative solutions.
Good Morning, Greg. I have checked your case this morning in order to understand what has gone wrong and we’re so sorry you feel you weren’t looked after during the order of your two vans. We were aware you wanted delivery in December and were on course to do so until the dealer lost one of the keys prior to delivery and wouldn’t break protocol to deliver with only one. We can understand how frustrating that would be, particularly if you then had to shift around other services and remain mobile. We also had to shop around with funders and funding methods to get you the best deal after the original funder rejected the desired Contract Purchase terms. Which I can see was chased relentlessly our side, but I’m sorry you didn’t feel sufficiently kept up to date. I also want to assure you the service was provided with the best intentions and in light of the information we had at the time - not to dupe you with false guarantees to stop you looking elsewhere. We are once again sorry your experience hasn’t been up to scratch, and we will take your feedback on board for future orders. Best wishes, Charlotte
Very straightforward process.
Steve was very professional and easy to deal with and the whole leasing process was very straightforward.
Quick and excellent service
Good deal, quick and efficient service and had car within a few days even with Christmas in the middle
Thank you for taking the time to write this review, we're so happy you're pleased with your Carparison experience. I hope the car is treating you well! Best wishes, Lauren.
Friendly, helpful and professional throughout my lease car purchase agreement.
Hi Michael, t hank you so much for leaving us this review, your kind words are much appreciated. We hope you're enjoying the car! If we can help with anything in the future, please do get in touch.
Fantastic to deal with from start to finish
I would recommend Carparison again, they were fantastic to deal with and delivered on everything I wanted.
Thank you for your recommendation. We are thrilled you enjoyed your experience with us and we really hope you continue to enjoy your new car! Best wishes, Jasmine
So easy to deal with and very prompt
Very proffessional
Hi John, thank you so much for leaving us this review, your kind words are very much appreciated. We hope you're enjoying the car! If you need us for anything in the future, please do get in touch. Best wishes, Lauren.
great
fabulous for me
Hi Phil, thank you for taking the time to write this review - we hope the vehicle is treating you well! If you need any assistance in the future, please do get in touch with us and we'll be happy to help. All the best, Lauren.