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4.8/5
Independent Feedback based on 1596 verified reviews.
Good service
Very good, Sam was a great help
Thank you for your kind words, we're so glad you've had a good experience with us - we hope you're enjoying the vehicle! All the best, Courtney
Excellent service
Excellent service
Thank you for your review, we appreciate you taking the time to write this. We hope the car is treating you well! All the best, Lauren.
Good offers
Great service, Dealt very quick
Thank you for taking the time to share your feedback, we really do appreciate it. We hope the car is treating you well! All the best, Lauren.
Great service from Clare Daniel
Great service
Thank you so much for sharing your feedback with us, Wayne! Clare will be delighted to hear your kind review. From everyone here, we wish you all the best in your new vehicle!
Good communication throughout and car arrived without any problems. Cheapest price for car I wanted.
Thank you for taking the time to send some feedback, your message is very much appreciated and we're glad we were able to assist with your order. All the best, Lauren.
Excellent customer service
I'm delighted to share my positive experience with this Carparison, Their dedication to providing my new Mercedes in my preferred colour truly showcases their commitment to customer satisfaction. From start to finish, they were a pleasure to deal with. A real breath of fredh air. Thank you
Carparison is the best
The team has always been above and beyond during the sales phase as well as the after-sales phase. Indeed, Tesla delivery wasn't easy but I felt listened to and fully supported. Thank you Carparison, you're the best.
Thank you so much for your kind review, Jerome! We are very pleased that you were happy with the service and will take your feedback on board regarding the Tesla delivery process. We hope you continue to enjoy your new vehicle! Best wishes, Jasmine
Very Professional
Very efficient and great communication throughout the whole process
Hi Paul, thank you for taking the time to send us some feedback, your kind words are very much appreciated. Happy driving! Best wishes, Courtney
Professional and efficient service. Very well structured and street free process.
Thank you very much for your kind words. We aim to provide a stress-free process, so I'm glad that you found this to be the case. Wishing you many happy miles in your new car!
Vehicles are always delivered on time and a robust and friendly handover
Tom Harding always goes the extra mile to help and support even when on annual leave. Communication is good with regular updates that we have never had to chase, we have 5 vehicles through the company
Great company to deal with, keeps you informed at all stages.
Great staff, very helpful and informed
Hi Maggie, thank you so much for your review, we are thrilled that you were happy with our service. We really hope you continue to enjoy your new car! Best wishes, Courtney
First time leasing
This is the first time I’ve leased a vehicle and it’s been an enjoyable process with Carcomparisn taking care of everything. Thanks & well done.
Hi Martin, thank you for providing your feedback. We are thrilled that your first leasing experience went as smoothly as could be and we really hope you enjoy your new car! Best wishes, Courtney
the easiest lease I've ever taken...hats off to Carparison
This was the easiest lease I've ever taken! Ben managed the quotes on a Mercedes EQC, adjusting according to my needs. The online service for applying and signing documents was brilliant - no paper scanning or posting bank statements etc that some other providers need. Quick handoff to lease company and the delivery by Mercedes went without any hitch. I can't ask for more! This was my second lease from carparison, the last being in 2019.
Hi Sean, thank you so much for leaving us this review, your kind words are much appreciated. It is certainly our aim to be the best, so we are thrilled your experience matched up to that! Best Wishes, Courtney
5*
5* would highly recommend. Didn't feel pressured into making a purchase. The team were really knowledgeable.
Thank you so much for leaving us this review, your kind words are much appreciated. We hope you're enjoying the car! If we can help with anything in the future, please do get in touch. All the best, Courtney
Excellent from start to finish, price unreal and delivery was first 4-6 weeks, car got delivered in two weeks!
Thank you so much for your feedback. It is certainly our aim to be the best, so we are thrilled your experience matched up to that! All the best, Courtney
Poor service when things went wrong.
Problems with delivering a service can happen and it’s how you resolve the issue with the customer that’s important. Unfortunately the service from Carparison has been awful and its still not been resolved. When the date for delivery was delayed with no new date given at 4pm on the Friday before it was due on the Monday I asked for help in getting a hire car to ensure I could do the school run and planned hospital visits. No help was provided so I had to arrange it myself. I then got a new date for delivery but got a call 10 minutes after agreed time saying it wasn’t coming. Again I asked for help. None was offered. I had to spend approx. £750 on hire cars and have constantly had to chase repayment, no proactivity and generally emails were ignored by the team. I was a returning customer and the price was actually more expensive, I returned because I thought I could trust the team. Looks like I was wrong. I’ve been promised a full refund but I should not have been out of pocket when it wasn’t my issue. They shouldn’t have taken responsibility and got things sorted. I’m sure lots of things were happening behind the scenes but from my point of view, I had to chase at every stage, I had to sort the issue of getting a car myself and then chase to get my refund, I asked for compensation due to the stress caused but this wasn’t addressed. I have escalated my issue to the Head of Sales and was promised a call the same day. I guess they were too busy.
Happy with my new car
Great communication throughout the order to arrival process
Hi Stirling - thank you for taking the time to leave such a lovely review, we really pride ourselves on our customer experience so I'm thrilled to hear this was reflected throughout your order. I hope the car is treating you well - all the best, Lauren.
Great communication
Great communication, and a product at an amazing price.
Thank you so much for your review, we are thrilled that you were happy with our service. If you need anything in the future, please do get in touch. Best wishes, Lauren
The people were great to deal with. Really helpful and knowledgable!
First time leasing a car and each member of staff I spoke to was extremely knowledgeable and helpful. They were able to answer all my questions and the process of getting the car was pretty seamless. However, it was the conduct of the staff that really impressed,
Good morning, thank you very much for your kind review. The team are delighted to hear your comments! Best wishes, Jasmine