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4.8/5
Independent Feedback based on 1596 verified reviews.
great
fabulous for me
Hi Phil, thank you for taking the time to write this review - we hope the vehicle is treating you well! If you need any assistance in the future, please do get in touch with us and we'll be happy to help. All the best, Lauren.
Friendly staff smooth order & delivery would recommend only small gripe tor
Smooth order & delivery
A very professional and friendly service
They kept me up to date on developments and readily responded to my questions. A very professional service which I would readily recommend to others.
Thank you for your recommendation, Seyyed! We are thrilled you enjoyed your experience with us and we really hope you continue to enjoy your new car. Best wishes, Jasmine
I would recommend them to others
There service was excellent, felt like a personal service, which in not common in these days.
Hi Kenneth - thank you for taking the time to leave such a lovely review. The team works really hard to make sure our customers feel listened to and taken care of, so we're thrilled that this was reflected in your order. If you need anything in the future, please do get in touch. Best wishes, Lauren.
Great Service
Speedy updates and service, kept informed at every step
Thank you so much for your kind review, we're pleased to have been able to help! All the best, Lauren.
Recommend
Easy to deal with everything went smootly
Hi Graham, thank you very much for your kind review, we hope you enjoy your new vehicle! Best wishes, Courtney
Great Service in the main
Generally helpful whenever I called
Highly recommend
A great experience from start to finish I had doubts due to the deal being so competitive, but there was no issues and the car tuned up within the time frame and in perfect condition I would highly recommend and have done already
Hi Michael - thank you for leaving such an excellent review, we're so pleased that we were able to help getting your vehicle to you and that you had such a positive experience with us. I hope the car is treating you well! Best wishes, Lauren.
Would not use Carparison again
Not a great experience with Carparison. Unsurprisingly, the sales team (Ben) were very quick to get in touch regarding my initial query and to process the order (and take my fee!). When it came to delivery, this was slow and I had to chase (Jasmine) several times for updates to find out what was going on. I was given very short notice for delivery dates (1 or 2 days) and when working full time, this was not helpful. I was only told the day before the car was due to come, that in fact it couldn't be delivered. When the car did arrive, it had a warning light regarding tyre pressure which I had to correct. Most disappointing and frustrating is that the spec of the car that was delivered, is not what the quote said with some features not actually included. I have asked Carparison (Ben) twice for an explanation why this is so as I feel I have been misled, but have yet to receive a response. I would not use Carparison again.
Great service and super prices was kept updated always
We’re so pleased that everything went smoothly for you! Thank you for taking the time to share your feedback and we wish you the very best with your new car.
Excellent Service.
Excellent throughout.
Hi David, thank you for your kind words - we hope the car is treating you well. If you have any queries in the future, please do get in touch and we'll be happy to help. All the best, Lauren.
Great car supplied by an underwhelming provider!
Taking the order was fine… letting me know the progress of the delivery etc was excruciating and I found myself having to chase Jasmine all the time to find out what was happening. I had several unreturned calls and emails and only after threatening to cancel my order, I found out the car was coming from someone else because Jasmine had finished for Christmas without sending me a confirmation email of the delivery including the registration number to allow me to insure the car. I have leased cars before and this was by far the most frustrating service I have ever had and I certainly wouldn’t recommend using your business to anyone else on the back of what I experienced.
Good Afternoon Andrew, thank you for sharing your feedback and we’re so sorry that your experience with us isn’t what we would have hoped for. I have reviewed contact logs this morning and can see you were faced with a delivery delay due to a technical issue at the supplying dealership. I hope it helps you to know that our team were relentlessly chasing this to obtain your registration details and to ensure delivery before Christmas for you. But I can understand that our communication back to you didn’t convey this and understand your frustration at being left in the dark. We were fully resourced in the lead up to Christmas but also experienced incredible demand – which isn’t an excuse, but I hope provides some form of explanation. It is quite normal for our customer service team to take on cases to cover leave within our shared inbox – but I will note this as a suggestion for future so we can inform ongoing deliveries that their named contact will change. I’m sorry again that we couldn’t do better on this instance, but we really hope you continue to love your new car. Best wishes, Charlotte
Outstanding service and communication from my initial enquiry to car delive
Outstanding service and communication from my initial enquiry all the way through to the vehicle delivery.
Thank you for your kind words, David. Providing excellent customer service is at the heart of our business, and I’m so pleased that you found this to be the case. Wishing you many happy miles in your new car! Best wishes, Jasmine
Ben was great
Hi service was great from Ben. Due to lack of admin start in there was little updates. But overall really happy with the car- apart from a few scratches on the car when delivered and was a little dirty.. service from Ben was great.
Thank you so much for your review, Radhika. Ben is aware of your kind words and was delighted to help! We’re sorry that the car arrived in less than perfect condition and can see that has been logged with the funder – you did the right thing in letting us know so soon. We’re so glad you love the car, and we thank you for bearing with us during this busy period. Best wishes, Charlotte
Leasing a Tesla Model Y
Good and relatively simple process. Staff very friendly and knowledgeable. Only issue we had was poor communications from Tesla, though Carparison staff did try to help with this.
Thank you so much for sharing your kind review with us, Lynn! We are so glad that we could assist you with finding your new lease vehicle, and hope that we can work together again in the future. Best wishes, Jasmine
Very happy with Carparison.
Presentation of information was clear, responses to any questions were prompt and complete. Process was easily understood and simple to follow. Delivery of car slipped a bit from initial estimate, but this did not cost me a problem since i still had my previous vehicle.
Thank you so much for your kind review and 4 stars! We’re sorry that delivery wasn’t as soon as we hoped, but we’re so please to have been able to help and we hope you continue to love your new car. Best wishes, Charlotte
Great service
Great service all the way through our switch to a lease car. I was a little nervous but the process was made super simple
Smooth buying process.
Good communication and friendly service.
Thank you for taking the time to share your feedback, we really do appreciate it. Enjoy your new car! Best wishes, Jasmine
Great services
Greatcservice from start to finish. Easy ordering process and excellent price for the car.
Hi David, thank you for taking the time to send us some feedback, your kind words are very much appreciated. Happy driving! Best wishes, Lauren.
What was agreed from start was delivered
The process was clear from start to finish. Initial car requirements were delivered in a timely manner
Thank you very much for your review. We are so pleased that we were able to get your car to you in your required timeframe. If you need anything from us in the future, please do get in touch. Happy driving! Best wishes, Lauren.